FAQ
How can we help you?
Subscription
Business training
Support
Subscription
Business training
Support
Subscription
Business training
Support
How can I cancel my subscription?
To cancel your subscription, simply send an e-mail with your ID to the following address: contact@globespeaker.com
Which subscription would you recommend to start learning a language?
It all depends on your goals.
- The "Standard" option is adapted to those who want to learn at their own pace without aiming at a certain level.
- The "Student" option is great for those who are preparing for exams and certificates such as the HSK or the GED/A-level and wish to follow their progress through statistics.
- The "Hybrid" option option is intended for those who wish to have a human interaction while learning, as a boost or to ask questions on some grammar or vocabulary points to a coach.
Are subscription plans available as part of the CPF (Personal Training Account)?
No, subscription plans on our website are tailored for individuals, but we do offer courses as part of the CPF. Find all our CPF courses here:
Is my subscription automatically renewed?
Yes, all subscriptions (monthly or annual) are automatically renewed on the date of subscription.
If I cancel my subscription, will I lose my progress?
No, your progress is saved and you can pick up where you left off anytime.
Can I subscribe only for a month?
Yes, but as our subscriptions are automatically renewed, you will need to send a cancellation request via email before the end of your trial.
How does my subscription work?
There are no obligation to purchase our subscriptions, but you will be automatically resubscribed by tacit renewal depeding on your plan.. For more information, you can review our General terms and conditions: https://globespeaker.com/en/terms
How can I get to the next step?
To unlock next steps, you need to subscribe and to complete every game within a step with at least 80% of success.
Where can I find my certificates?
To get your certificates, go to ''My account'', tab ''Certificate''.
Can I pay using Wechat/Alipay?
It is not possible to pay using Wechat, but you can pay using Alipay.
Can I print the vocabulary?
No, currently it is not possible to print the vocabulary from the steps.
How can I play?
In order to play on the website, you need an account. You don't have an account yet? Go to the home page and click on "Sign up".
Once you have registered, go to the site's home page, log in to your account, and then proceed as followed:
- Choose the language you want to learn
- Select a section
- Choose a step
- Start a game
How can I create an account?
On the home page click on "Sign up" and then:
- Select a subscription
- Fill in your login details
- Validate your registration
Sound does not work, what can I do?
On some phones, the silent mode turns the sound off automatically. Try your ring mode.
My microphone is not working, what can I do?
It is possible that the problem comes from the default configuration of your browser. Depending on your browser, you can activate it by following the links below:
- Safari: https://support.apple.com/en-gb/guide/safari/ibrwe2159f50/12.0/mac/10.14
- Chrome: https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en&fbclid=IwAR00xtoXWikZIsXVr3FUorg5F3DIjVeY8zZwnHYLZ2cqU3kR7O91xsgJ58U
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Does Globe Speaker offer any training for professional?
Yes, Globe Speaker allows you to improve in your own professionnal field thanks to thematic units and dedicated CPF trainings.
Is Globe Speaker a certified training organisation?
Yes, we are registered as a training organisation under the number: 76-34-10201-34.
We also obtained the Qualiopi accreditation N° 5-0616.
If I can't use the CPF (Personal Training Account), can I still train with you?
Yes, you can take a course on our platform and take the BRIGHT or the DCL exam as an independent candidate.
Can I use my CPF (Personal Training Account) account?
Yes, we offer certified training courses eligible for the CPF. You can find more information here: Plateforme CPF
I am a company and I want to provide training for my employees, is this possible?
Yes, we have a tailor-made offer, simply contact us via the following form: https://globespeaker.com/en/contact
Couldn't find an answer to your question? Contact us
Contact us
Globe Speaker to start learning for free
Our innovative approach is free for beginners. Our method combines interactive games practical exercises and pronunciation tools. Globe Speaker makes learning fun and exciting, ideal for those wishing to learn this captivating language with no up-front costs.
